Please be adviced that the Board DOES NOT respond to anonymous or
telephone complaints.
The Complainant must submit a complaint in writing or by using the complaint form below.
When the completed complaint form is returned
to the Board office, the Board may:
- Schedule the matter for initial discussion at its next full meeting or
- Assign a board member as liaison to investigate and report to the Board.
The Board first sends a copy of the complaint to the D.P.M. involved and suggest that he/she
respond to the complaint. Then the Board reviews the allegations of the complainant and the D.P.M.'s
response to ascertain
whether the complaint falls within the scope of the Board's authority. If it
does, the Board decides what investigation is needed to determine whether there
is probable cause to believe a violation has occurred.
The inquiry requires determination whether to proceed on a complaint by sending a letter to the licensee requesting an explanation of the
complainant's allegations, or by obtaining records related to the complainant from
the licensee. If the Board rules that no violation
occurred, the Board closes and dismisses the case and notifies the complainant of that fact.
The Board may rule that additional information may be required, thus the
Board may proceed with an investigation.
All complaints and the relevant investigation process remain confidential; only
Public Orders and Consent Agreements are discoverable.
The Board DOES NOT mediate fee disputes.
